These Terms and Conditions form the basis of the trading relationship between StudyNet and you, our customer. It should provide you with all of the information you require regarding shopping with us, but if it is not able to fully answer your questions, please contact us at manager@studynet.co.uk and we will respond to you personally.

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our courier service.

Any personal information provided or to be gathered by StudyNet is controlled primarily by Studynet Limited and secondarily by WorldPay Limited, Units 270-289, The Science Park, Milton Road, Cambridge. WorldPay are the payment provider for StudyNet Ltd

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies but they allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. In most instances you will find this function within the Internet options under tools or the preferences section, which is usually found under Edit or Tools. If you'd prefer, you can set yours to refuse cookies. However, you will not be able to take full advantage of our website if you do so.

The information we hold is stored in compliance with Data Protection legislation on a secure server and is only used to process orders from StudyNet. This information will not be released to anyone other than necessary to fulfill your order. We do not rent or sell your name, address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

If at any time you want to know what information StudyNet holds about you, then feel free to contact us at manager@studynet.co.uk and we will provide you with all the information we hold about you.

If you have purchased from our store or subscribed to one of our newsletters, we may occasionally update you via email of special opportunities. To let us know you do not wish to receive email from us, please advise us at StudyNet Support.

Please note that the information you enter will be transferred outside the European Economic Area for the purposes of processing by StudyNet. StudyNet abides by the principles set forth in the Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union. By submitting your order, you consent to this transfer. If you want to read more on the ‘Safe Harbor’ framework, please go to http://www.export.gov/safeharbor.

By using our web site, you consent to the collection and use of this information by Studynet Ltd. If we decide to change our privacy policy we will post these changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

If it doesn't arrive in a satisfactory condition or you do not want to keep it for any reason, please return the item to us (within 30 days of receipt) and we will replace or refund the full cost of the item.

Shipping and handling expenses are not subject to refund unless the item was damaged or we shipped you the wrong product. If so, we will absorb the costs to send you the correct item.

This does not affect your statutory rights.

Please Note: In compliance with the Data Protection Act 1998, the personal details we require is the minimum information we need to process your credit card.

Please note that orders listed as "import pending" cannot be cancelled, as they have already entered the despatch process. You can still return an item to us if it is too late to cancel it.

If your order is to be delivered to the United Kingdom, we offer the following delivery options.

• Premium Service, which uses first class mail
• Standard Service, which uses second class mail
• Courier using Securicor's new PremiumPM service (which guarantees next day delivery between 1600 and 2100 hours, Monday to Friday only. Any order placed with us after 12:00 noon GMT on Friday may not be delivered until the following Tuesday evening.)

If your order is going outside the United Kingdom, you can choose to have it delivered by surface mail, airmail or courier. Surface mail is by land or sea to the destination country, and then by the local postal service. Airmail is by air to the destination country and then by the local postal service.

If the order is a gift, the package is marked "gift” but the cost of the items is still stated on the customs form.

Any customs or import duties are levied once the package reaches the country of destination. The recipient must pay Additional charges for customs clearance; we have no control over these charges and cannot estimate what they will be. Customs policies vary from country to country and you should contact your local customs office for further information.

When returning items, please indicate the reason for your return on the reverse side of the packing slip and include the packing slip in the box. For your protection, you may wish to send your return via insured parcel post. Please send all returns to:

StudyNet
Attn: Returns Dept.
Fairmaple, Chazey Road, Caversham
Reading, BERKSHIRE
RG4 7DS

StudyNet cannot pay for return shipping charges unless we have made a shipping error. All returns, including any credits applied for return shipping charges, will be credited to your credit/debit card account. We will make every effort to process returned items within 7-10 business days. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.

Please note that the charge on your credit card statement will appear under the name of Studynet Limited.

Points are awarded to an account for each purchase made which quotes the registration number on the basis of 1 point for every £1 spent. Awarded points can be used as a credit against further purchases made by the organisation against any current item within the StudyNet Catalog, with 100 points = £1. Registered organisations are provided with a quarterly statement of their account, each statement being generated in January, April, July, October. Points can be used at anytime and are valid for a period of two years from the date of award. Organisations can request their current balance at any time by contacting sna@studynet.co.uk.

Additionally, individuals quoting the account number of a StudyNet Academics registered organisation will receive a discount on their purchases, the discount will be displayed at the time of purchase. Points will also be awarded on the basis of the value of the purchase and added to the registered organisations total.

Please note that whilst a registered organisation will recieve a statement showing the total number of points awarded, these statements will not detail purchases made by individuals. In accordance with out Privacy Policy, above, purchasing information, including names, addresses and goods bought is held in the strictest confidence.

For more information on the StudyNet Academics please contact sna@studynet.co.uk